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The Find · One process

Know what to fix before you pay to fix it.

The Find is a fixed-price look at one process in your business. For CAD $750 + HST, we learn how your work really happens and find where it breaks. Then you get it all in writing: what's wrong, what we'd change, exactly what we'd build, how you'll know it's done, and a quote. If you go ahead with the Fix within 60 days, the full $750 comes off the price of the job.

The plan is yours to keep, whether or not you hire us to build it. The chat before it is free.

Start with a free chatSee what you get

Who it's for

For when the same problem keeps coming back.

The Find suits established service businesses of around 5 to 50 people, like agencies, consultancies, recruiting firms and outsourced service teams. You have a problem that keeps coming back, and someone who can say yes to fixing it.

  1. New client work stalls before it starts.Details arrive by email, forms and calls, and someone on your side has to chase what's missing. For most firms, this is the place to start.
  2. You type the same information in three places.Every copy is another chance for it to be wrong.
  3. Nobody can tell what's ready.Answering "can we start on this one?" means asking around.
  4. Your software doesn't match how you work.So your people work around it, and you can't tell whether to fix it, connect it or replace it.
  5. Your app stalled halfway.You want a straight answer on whether to finish it, fix it or start over.
  6. The tool you need doesn't exist yet.So it lives in a spreadsheet and in one person's head.

How the Find works for client onboarding

What you get

A plan you can act on, with or without us.

At the end, you have it in writing: what's happening, why it's happening and what to do about it. Take it to anyone, or keep it in a drawer.

  • A plain map of how your work happens today, and where it breaks
  • Whether the software you already pay for can do the job
  • What's causing the problem
  • What we'd change. Sometimes the answer is to leave it alone, which is the cheapest fix there is.
  • Exactly what we'd build, and how you'll know it's done, agreed before anything gets built
  • A clear price for the Fix, so you know the cost before any work starts
The Find: written findingsOne process
  1. What happens todayThe process, step by step, as it really runs
  2. Where it breaksThe handoffs, retyping and waiting behind the problem
  3. What you already haveWhether your current software can do the job
  4. RecommendationWhat should change, and what can stay as it is
  5. Exactly what we'd buildWhat the Fix includes, and how you'll know it's done
  6. QuoteA clear price for the Fix

How it runs

From your first message to a clear next step.

It's a close look at one process, and you get a written answer at the end.

  1. Tell us what's going on

    A few lines about what's making work harder than it needs to be.

  2. A short, free chat

    You'll get a personal reply by email within 24 hours to set it up. Together we agree which process the Find should cover, or whether you need one at all.

  3. We learn how your work happens

    We talk it through with you, step by step, and find the cause before suggesting anything.

  4. You get it in writing

    What's wrong, what we'd change, exactly what we'd build, what "done" means, and a quote.

  5. Your call

    Go ahead with the Fix within 60 days and the full $750 comes off the price of the job. Or take the plan to someone else, or keep it in a drawer.

After the Find

Find. Fix. Support.

The Find is the first of three steps. Each one has a clear result, so you always know what you're getting.

You start here

Find

We learn how your work really happens, find what's causing the problem and tell you what should change.

You get: what's really going on, what we'd change, exactly what we'd build, and a quote.

Next

Fix

We build what's missing, get your apps talking to each other, or repair what you already have. That might be a tool your staff use every day, a place your clients log in, busywork that runs on its own, a website, an app, or AI where it's the right tool.

You get: something that does what we agreed in writing, tested before you see it so you're not the one finding problems, a walkthrough for your people, and a set time after launch to fix anything that's off.

Ongoing

Support

Help after launch, so what you paid for keeps working. What's covered, how you report a problem and how fast we respond are all written down.

You get: regular check-ups, a clear way to get help when something breaks, and a review on the calendar.

Client list on the portal's main screen, with two new pharmacies waiting for approval
Client project · shown anonymized

A partner portal that brings new pharmacies on board.

Pharmacies sign in to send and track delivery requests and only ever see their own records, while the company brings new pharmacies on board from a simple built-in client list.

Read the case study

Questions

Questions about the Find

What does the Find cost?
CAD $750 plus HST for one process. If you go ahead with the Fix within 60 days, the full $750 comes off the price of the job. The chat before it is free.
Do I have to hire you after the Find?
No. You walk away with a written plan and a price. Take it to anyone, or keep it in a drawer.
Who do you work with?
Established service businesses, usually around 5 to 50 people, with a problem that keeps coming back and someone who can say yes to fixing it.
We already have software. Do we have to replace it?
Usually not. A lot of what we do is repairing the tools you already pay for, or getting them to work together. We only recommend new software when what you have can't do the job.
Is this an AI thing?
Only when AI is the right tool for the job. We start with how your work happens, then pick whatever fixes it best. Sometimes that's AI. Often it's a well-built form.
How do we start?
Tell us what's going on with the form below. You'll get a personal reply by email within 24 hours to set up a short, free chat.